Terms of Service

Last updated 25 September 2026

1. About these terms

These terms apply to everyone who uses Cross (“we”, “us”): churches that hold an account (“churches”) and the people who use a church’s Cross page (“congregants”). By creating an account or using Cross you agree to them. Our Privacy Policy explains how we handle personal data.

2. What Cross provides

• A congregant web app opened from NFC tags, QR codes or a link: heart check-ins, guided breathing, grounding and reflection exercises, Scripture, urgent-help information, and a Faith Companion.
• AI features (the AI Faith Companion, written words and prayers, personal prayers and closing notes) generated by an AI model. AI can be wrong or unsuitable; use your own judgement and speak to a trusted person about anything important.
• An admin dashboard for churches: tags and QR codes, branding, usage totals and billing.

3. Accounts

• Congregant accounts are free and use a one-time code sent by email. Cross is intended for people aged 13 and over; younger children should use it with a parent or guardian.
• Church accounts are for church staff or volunteers authorised by the church. You are responsible for keeping your password safe and for activity on your account.
• Churches are responsible for where their tags are placed, how Cross is introduced to their congregation, and the logo and colours they upload (you must have the right to use them).

4. Plans, billing and cancellation

• Everything that does not use AI is free. Each congregant also gets 3 free AI conversations.
• Church Starter costs US$1 per month and includes 60 AI companion replies a month shared by the congregation. Church Pro costs US$5 per month and includes 600 AI replies a month, a higher per-person limit, and optional automatic top-ups of US$5 for 600 more replies, up to a monthly number the church sets.
• Cross Plus is a personal plan for congregants at US$1 per month with 100 AI replies a month.
• Plans are billed monthly in advance through Stripe and have no free trial: the first month is charged when you subscribe. Plans renew automatically each month until cancelled. Prices do not include taxes, which are added at checkout where required.
• You can cancel at any time from the dashboard (churches) or the account screen (Cross Plus). Cancellation takes effect at the end of the current billing month and you will not be charged again. Unused replies do not carry over after a plan ends.
• If you think you were charged in error, contact us within 30 days and we will review it; refunds are otherwise not provided for partial months.
• We may change prices with at least 30 days’ notice by email; the change applies from your next billing month.

5. Fair and safe use

• Do not use Cross to harm, harass or deceive anyone, to break the law, or to attack, overload or reverse-engineer the service.
• Usage limits apply to keep Cross available and affordable (for example, messages per hour and replies per conversation).
• We may suspend accounts that break these terms or put others at risk.

6. Content

• Bible quotations are from public-domain translations (King James Version, Chinese Union Version, Reina-Valera 1909).
• What congregants write belongs to them. We use it only to provide the service, as described in the Privacy Policy.
• The Cross name, design and software belong to us.

7. Availability, disclaimers and liability

We work to keep Cross available and accurate, but it is provided “as is”, without guarantees that it will always be available or error-free, or that AI content is complete or correct. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability to a church is limited to the fees it paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

8. Ending use

You can stop using Cross at any time. Churches can cancel their plan; anyone can ask us to delete their account using the contact details below.

9. Changes and law

We may update these terms; we will post the new version here and tell account holders by email about important changes. These terms are governed by the laws of Singapore.

10. Contact

Questions about these terms: the contact form on our Help page.